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In this group, we will talk about Infopathy Android and iOS app.

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Anton SF
over 2 years ago
Hello Everyone! Thank you for participating in the testing of our app. Here are the instructions for installation and usage:

Installation Instructions for iOS Users (edited):
1. Please search "Infopathy" in the App Store or try getting here: https://apps.apple.com/us/app/infopathy/id1610966428

Installation Instructions for Android Users .
  1. Use this link: https://play.google.com/store/apps/details?id=com.ashnutech.infopathy.app and follow the provided Google instructions for app installation.
  2. You may need to activate Development Mode on your Android device. For... See more
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May 10, 2026
Hi, I have downloaded Test FLight but when I try to enter the code it won't let me type in the box - with the y or 9, if I enter K it lets me.  The link shared in the post above goes to a general TestFLight information page. Is there a specific Infopathy redeem link that we need please? 
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May 14, 2026
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Julie-Anne Heart, please try to follow this link again instead of the code https://testflight.apple.com/join/y9KKvTDz
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Jul 31, 2024
Hi Anton,
I got your app testing. When I tried to download it on Google Play or use the public version, 
it just showed the black screen, nothing happened. My phone is Samsung Galaxy Note 20Ultra.
Please advise.
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JP
Jan 16, 2025

App not available for this account
Your account hasn't yet been invited to participate in this app's internal testing program.

josef.pieringer@aon.at 

Danke !
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Marie-Josรฉe MAURICE
11 months ago
Offline mode

Good morning,
I have had the app for almost a year on Android, Huawei 20 pro.
Now when I open it, at the very top it says in red "offline mode" and I only have the ICs I've already downloaded.
It tells me that my device is not connected.
It doesn't take my password and I can't enter "forgot password".
In fact, everything seems blocked.

I couldn't find... See more
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Jul 19, 2025
Author
Thank you very much, everything is fine....
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N|
Jul 18, 2025
Hello! Just to confirm, is your phone connected to the internet? Sometimes the internet connection fluctuates, and this may cause the app to go into offline mode. The app doesn't allow logging out and logging back in when it's in offline mode, but you can still play downloaded ICs.

If you are connected to the internet, can you try uninstalling and then reinstalling the app? There was a previous app... See more
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Alexander Zubatov
11 months ago
ย Hi, the Infopathy app did an update yesterday morning, and ever since the update, I've been unable to run any infoceuticals on the app. It keeps telling me to log in, and when I put in my username and password, it tells me "Seems like your device has no connection." And that's not the case, as the phone is working fine otherwise. This is an Android phone (an old TMobile... See more
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N|
Jul 10, 2025
Thanks for the update!
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N|
Jul 09, 2025
Hiย Alexander Zubatovย ! Just checking in to see if you've tried again. All should be working now in the latest update.ย 
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Delphine Lamotte
11 months ago
Hello everyone,
Two things: yesterday I had the profile updated to the first therapist level + this morning I updated the test application on the phone.
Although the glowing pad is recognized by the phone's Bluetooth, the application does not transfer any data.
Phone: Android - Samsung Note 10
Have a nice day
Delphine
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N|
Jul 09, 2025
Helloย Delphine Lamotte ! Have you tried again? All should be working in the latest update.
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Jul 09, 2025
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Nes | QA Analyst Hello, sorry if I rushed my comment ;). I just downloaded the new update, it works again on the second try, thank you for your feedback. Have a nice day! Delphine
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N|
Jul 09, 2025
Delphine Lamotte No worries! We appreciate any feedback. Thank you!
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Jul 10, 2025
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Nes | QA Analyst Hello, I don't know if my new problem is related but my IC pad is no longer detectable by the bluetooth of the phone (samsung note 10) or the computer (macbook pro). I repeated the procedure several times without unpairing => KO then by unpairing and the devices do not find the IC pad which is turned on. Thank you in advance and have a nice... See more
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Jul 10, 2025
Delphine Lamotte๏ปฟ, please see this video on reseting the Bluetooth https://vimeo.com/944217062
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Jul 10, 2025
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Infopathy Team Ohhhh I am so grateful! I thought that my IC pad was dead! It was the first time it did so. The video is perfect, all is back to normal ๐Ÿค—
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