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In this group, we will talk about Infopathy Android and iOS app.

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Anton SF
about 2 years ago
Hello Everyone! Thank you for participating in the testing of our app. Here are the instructions for installation and usage:

Installation Instructions for iOS Users:
  1. Follow this link: https://testflight.apple.com/join/y9KKvTDz
  2. Install the TestFlight app, which enables you to install the beta version of the Infopathy app. If you asked for the code, please use this one: y9KKvTDz
    If you are not able to enter that code, please follow this link https://testflight.apple.com/join/y9KKvTDz
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Jan 22, 2026
I am new here and would like to try this. I got the testflight app but i cant type in that code. the first two digits wont even type into the area. The y9 wont type in bit the rest does???? it says its the worng code. any ideas on what I can do. Running it on my iphone IOS

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Jan 23, 2026
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ย Lisa Horne, insetad of the code, please following this link again https://testflight.apple.com/join/y9KKvTDz and it should open TestFlight and show โ€œJoinโ€/โ€œInstallโ€ directly. This often fixes code/redeem issues.
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Jan 24, 2026
Anton SF thank you - that worked. 
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Jul 31, 2024
Hi Anton,
I got your app testing. When I tried to download it on Google Play or use the public version, 
it just showed the black screen, nothing happened. My phone is Samsung Galaxy Note 20Ultra.
Please advise.
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JP
Jan 16, 2025

App not available for this account
Your account hasn't yet been invited to participate in this app's internal testing program.

josef.pieringer@aon.at 

Danke !
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Alexander Zubatov
7 months ago
ย Hi, the Infopathy app did an update yesterday morning, and ever since the update, I've been unable to run any infoceuticals on the app. It keeps telling me to log in, and when I put in my username and password, it tells me "Seems like your device has no connection." And that's not the case, as the phone is working fine otherwise. This is an Android phone (an old TMobile... See more
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N|
Jul 10, 2025
Thanks for the update!
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N|
Jul 09, 2025
Hiย Alexander Zubatovย ! Just checking in to see if you've tried again. All should be working now in the latest update.ย 
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Delphine Lamotte
7 months ago
Hello everyone,
Two things: yesterday I had the profile updated to the first therapist level + this morning I updated the test application on the phone.
Although the glowing pad is recognized by the phone's Bluetooth, the application does not transfer any data.
Phone: Android - Samsung Note 10
Have a nice day
Delphine
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N|
Jul 09, 2025
Helloย Delphine Lamotte ! Have you tried again? All should be working in the latest update.
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Jul 09, 2025
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Nes | QA Analyst Hello, sorry if I rushed my comment ;). I just downloaded the new update, it works again on the second try, thank you for your feedback. Have a nice day! Delphine
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N|
Jul 09, 2025
Delphine Lamotte No worries! We appreciate any feedback. Thank you!
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Jul 10, 2025
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Nes | QA Analyst Hello, I don't know if my new problem is related but my IC pad is no longer detectable by the bluetooth of the phone (samsung note 10) or the computer (macbook pro). I repeated the procedure several times without unpairing => KO then by unpairing and the devices do not find the IC pad which is turned on. Thank you in advance and have a nice... See more
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Jul 10, 2025
Delphine Lamotte๏ปฟ, please see this video on reseting the Bluetooth https://vimeo.com/944217062
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Jul 10, 2025
Author
Infopathy Team Ohhhh I am so grateful! I thought that my IC pad was dead! It was the first time it did so. The video is perfect, all is back to normal ๐Ÿค—
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Delphine Lamotte
8 months ago
Good morning,
I first use the IC pad with the Mac and then disconnect the bluetooth from the Mac without turning off the IC pad.
Then I open the bluetooth of my Android Samsung Note 10 phone to connect it to the IC pad.
There, after successful synchronization, the IC pad turns off by itself.
You need to turn the IC pad back on and reconnect it to Bluetooth to use it.
Have a nice day
Delphine
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Jun 12, 2025
Delphine Lamotte, yes, there is such an thing happening when reconnecting the GlowPad, that is normal (sort of a bug, but it does not affect the GlowPad, you just need to turn it back on). Thank you for noting that!
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