Good morning, I just received my new glow pad, but am having trouble transferring. When I charge it, the yellow light turns on, but then after about 1 minute, it turns off. But, it won't glow when I start a transfer (the volume is all the way up on my laptop), what am I doing wrong? Thank you for any guidance, Chiara
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Good morning, I just received my new glow pad, but am having trouble transferring. When I charge it, the yellow light turns on, but then after about 1 minute, it turns off. But, it won't glow when I start a transfer (the volume is all the way up on my laptop), what am I doing wrong? Thank you for any guidance, Chiara