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Cindy Wimbrow

about 1 year ago

Question? Half the time that I try to use the pad it doesn't work. I've tried two different devices, my computer and my phone. I don't think it's my device. Either the pad is defective, the cord is defective or I'm defective. LOL HELP!

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Anton SF

Aug 22, 2024

Cindy Wimbrow , please make sure audio volume is set to maximum level on your computer or phone after you start transfer.

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Cindy Wimbrow

Aug 25, 2024

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Anton SF Thank you for your help!

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Cindy Wimbrow

Aug 25, 2024

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Thank you so much!

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Marie-Josée MAURICE

about 1 year ago

Hello Anton,
How do you do it for an iPhone 12 or newer phones that don't have a jack? Do you have to go through the IC Hummer automatically which doesn't need a cable?

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Anton SF

Aug 22, 2024

Marie-Josée MAURICE, for iPhone 12 or newer models that don't have a headphone jack, you can use Apple's Lightning to 3.5mm adapter. This adapter allows you to connect devices like the IC Pad that typically require a 3.5mm headphone jack. Once you have the adapter, simply plug it into your iPhone's Lightning port, and you can proceed with imprinting as usual.

Also, new GlowPad 3 has Bluetooth connection... See more

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Marie-Josée MAURICE

Aug 22, 2024

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Anton SF Thanks for this answer.. I think my friend will be able to take a device... On the other hand, the new Androids that no longer have jack sockets should not be able to take an IC pad with an Apple adapter.. So Bluetooth would become mandatory? It's yet another additional frequency... How can we avoid it if we want to stay wired??

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Anton SF

Aug 23, 2024

Marie-Josée MAURICE, even if your phone does not have a headphones jack it should still support an audio cable adapter. For Android phones it is usually "USB-C to 3.5mm audio cable adapter", you can get it at Amazon. Otherwise you can try using Bluetooth - we designed GlowPad 3 in a way, that it uses Bluetooth at very very low intensity (even undetectable):
https://vimeo.com/984681492

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Marie-Josée MAURICE

Aug 23, 2024

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Anton SF Thank you Anton,
For now, I have IC Pad and I have a Jack plug on my phone. Except that more and more people find themselves with this jack problem and I will know what to answer them....
I also appreciate knowing that the Bluetooth intensity is very low. This was also a question I had in the back of my mind
Good day
PS I'm still on... See more

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Anton SF

Aug 24, 2024

Marie-Josée MAURICE, thank you for letting me know :) Yeah, it takes lots of time to make video, but it will be much appreciated! Thank you again! Once ready please send it here, please support@infopathy.com

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Christina

about 1 year ago

Hi I'm brand new and I just ordered my machine etc. I know very little about any of this. Is there an information package that comes with my order to help me get started? / / / /

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Christina

Aug 23, 2024

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Thanks Anton. I actually found the first webinar and watched most of it last night! I'm really excited to get my machine. My husband asked if we can just stop eating and just use the imprints instead? I thought i t was a valid point. He thinks this all sounds too far-fetched to be real.

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Anton SF

Aug 23, 2024

Christina, welcome to Infopathy! We collected all the information on this page: https://www.infopathy.com/en/help you can learn how to get started, how to use the device, different methods, read (and search QA), and also watch many informative webinar recordings.

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