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Laurentia Oprea
over 2 years ago
Help. My iPad no longer charges and the lights don't come on when I want to get water. I checked the cables and they are fine.
What to do in these cases? Thank you
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Nov 01, 2023
Hi Laurentia, when you connect to the charger there is no yellow light? If the yellow light stays only for a short time, it may be fully charged.

Please try the following:
1) Make sure the audio volume on your computer or phone is set to maximum level after you start the transfer.
2) Restart your computer or phone. Try a different phone or computer.

Please let me know if... See more
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Nov 01, 2023
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Anton SF Thanks Anton. In the meantime I read some comments and tried another charging cable. It worked. Thanks again
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Angelika Pfeifer
over 2 years ago
Help!! I currently need my ic pad several times a day and also leave a program running all night. It had no contact with water and never fell down. Cables are also ideal. Now it's loading but it doesn't light up when the programs are activated.
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Oct 31, 2023
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Thank you, Anton!
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Oct 30, 2023
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I'll try, thanks! Please I should know which charging cable I need exactly. I need a longer cable. Do you have a link please?
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Oct 30, 2023
Hi Angelika, please try to restart your phone or laptop. Also please check if audio volume is set to maximum level after starting a transfer. And just in case, please charge IC Pad until yellow light goes off. 
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Veronica Fabbri
over 2 years ago
Does anyone know how to go about learning how to use these frequencies properly?  Is there a course that will teach how to be certified to use this product?  I appreciate any guidance. TIA
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Oct 27, 2023
Hi Veronica, I would recommend to watch Getting Started, FAQ and other webinars found here: https://www.infopathy.com/en/products scroll down 
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Oct 30, 2023
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Anton SF Thank you!
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