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In this group, we will talk about Infopathy Android and iOS app.
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Anton SF
almost 2 years ago
Hello Everyone! Thank you for participating in the testing of our app. Here are the instructions for installation and usage:

Installation Instructions for iOS Users:
  1. Follow this link: https://testflight.apple.com/join/y9KKvTDz
  2. Install the TestFlight app, which enables you to install the beta version of the Infopathy app. If you asked for the... See more
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KB
Jun 07, 2025
No, a Samsung pad and a Samsung galaxy
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Jun 10, 2025
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Katrin Bonewitz , sorry we can't added androind users at the moment. Hopefully in about 2 months we have app available in the stores. ย 
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KB
Aug 28, 2025
Anton SF Good day, I would be happy to have access, the two months are up, right?
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MV
Aug 28, 2025
Katrin Bonewitz  same if its possible!
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Aug 29, 2025
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Michele Vale , please see app for android here:ย https://play.google.com/store/apps/details?id=com.ashnutech.infopathy.app
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MV
Aug 29, 2025
Anton SFย thanks. It's not recognising my email address (forgot password!) And I don't want to set up a new account. Thanksย 
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Sep 01, 2025
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Michele Vale , please try clicking "forgot my passwrord" and then creating new password (no need to create new account). If still not working, please let me know, we will reset password from our side.ย 
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Aug 29, 2025
Author
Katrin Bonewitz , yes, please try installing it here:ย https://play.google.com/store/apps/details?id=com.ashnutech.infopathy.app
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Jul 31, 2024
Hi Anton,
I got your app testing. When I tried to download it on Google Play or use the public version, 
it just showed the black screen, nothing happened. My phone is Samsung Galaxy Note 20Ultra.
Please advise.
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JP
Jan 16, 2025

App not available for this account
Your account hasn't yet been invited to participate in this app's internal testing program.

josef.pieringer@aon.at 

Danke !
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Amanda Youngblood
2 months ago
App is working great so far! Would LOVE to see the ability to start or create remote sessions added soon. That's SUCH a fantastic ability /. Thanks for making it!
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S
Sep 04, 2025
this is only for apple products?

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Sep 05, 2025
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Suzanna I use an iPhone, yes.
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Isabelle
3 months ago
Hello Anton,
I have been having connection difficulties for some time with my Infopathy application on my iPhone 16.
The following messages are displayed:
โ€œThe technicians are temporarily performing maintenance.โ€
โ€œIt looks like your device is not connected.โ€
I have re-downloaded the app several times but the problem keeps recurring.
Thank you for your help
Isabelle
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N|
Aug 06, 2025
Hi! Can you send a screenshot of the error message and can you describe what was happening/what you were doing in the app before the error?  Thank you!
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Aug 06, 2025
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Hello, I don't remember doing anything in particular; I used the application once or twice and then one of the messages appeared... exiting and then returning to the application didn't change anything, I had to delete it and then re-download it.
Nes | QA Analyst
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N|
Aug 11, 2025
Hello Isabelle! We're working on a fix for this that should be available in a day or two. In the meantime, you can "clear data" for the app, but unfortunately, this will log you out and remove all your downloaded ICs.
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AZ
Aug 14, 2025
Nes | QA Analyst I'm having what looks like a similar error. The same thing happened about two months ago. Every time I try to use the app (on a Pixel 9a phone), it asks me to log in, and when I try to log in, it tells me I'm... See more
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N|
Aug 15, 2025
Hello Alexander Zubatov, we're working on a fix for this. Its already fixed in ios but we'll inform you as soon as it's fixed in android as well. Thank you!
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AZ
Aug 15, 2025
Nes | QA Analystย The app update today seems to have resolved the issue for Android. Thanks.
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N|
Aug 15, 2025
Hi! The fix for this was deployed yesterday for ios. There shouldn't be any offline errors now. If there are any, please inform us again. Thank you!
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Hรฉlรจne
3 months ago
Hello, I still can't use the glowing IC Pad with the USB output.
I bought an adapter but it doesn't connect. What should I do?
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Aug 07, 2025
Hรฉlรจne, please let me know what phone do you have? I usually recommend getting official iPhone audio cable adapter from official Apple websiteย https://www.apple.com/fr/shop/product/MW2Q3ZM/A/adaptateur-usb%E2%80%91c-vers-mini%E2%80%91jack-35-mm?fnode=86aed03aab1cda8bb2701c0e5e2191d9f91a16d330fca181cda3f2304712a9822a6e2195c9b25d1e7dbb2587d2392515c7ab3b9026e5e1afc5d4e458efe91fbf3c0c3b84b03bf2274deb4298fad5ffee314376ea64b33f1c46433657b71588d8

should work for iPhone and Android devices. If still not working, please let me know your phone model, maybe there are other settings to check... See more
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Aug 08, 2025
Anton SF I purchased these on Amazon and they work fine.ย 

https://www.amazon.com/dp/B09YHNBYPS?ref_=ppx_hzsearch_conn_dt_b_fed_asin_title_2&th=1
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H
Aug 09, 2025
Author
Anton SF Hello Anton, I wrote a message but I can't find it.
I have a Samsung S21. I have an adapter but it doesn't fit.
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Aug 09, 2025
Hรฉlรจne, please check settings as shown in this video for Samsung phones:
https://vimeo.com/944065905

Adapter your purchased does not fit the phone or GlowPad? Please note, USB port of GlowPad is only for charging the battery. To transfer IC you need to plug audio jack into GlowPad.ย 
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H
Aug 09, 2025
Author
Anton SF ๐Ÿคฉ it works. Thanks bop
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H
Aug 09, 2025
Author
Anton SF I set it up as explained. Now I can use it with Bluetooth. Thank you very much.
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